Ten Ocean View | Luxury Guesthouse St Ives

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Please check this page regularly as these are subject to change in line with both our and the Government's policies regarding COVID-19.

Covid update (Jan 2022)
We will be keeping our Covid policies in place for the entire 2022 season in order to do everything we can to protect both our guests and our family.

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We are doing everything possible to ensure that your stay with us is safe, enjoyable and relaxing. Our guests' health and safety is of the utmost importance to us so we want to reassure our customers that we have carried out a COVID-19 risk assessment and are complying with the Government's guidance on managing the risk of COVID-19 to protect our customers and ourselves as follows:


Check-in and during your stay
- Check-in - All guests will self check-in as usual using the individual key lock boxes for each room in the porch. Our earliest check-in time is 3.30pm to allow extra cleaning time between guests.
- Hand Hygiene - We have installed a hand-sanitiser dispenser in the porch and we would ask all guests to sanitise their hands each time they enter the house.
- Social Distancing - Guests are asked to maintain social distancing and remain at least 1 metre from other guests where possible. Please be mindful of our neighbours when in the garden and outside the property and please exercise common sense in communal areas.
- Housekeeping - We offer housekeeping on Monday and Friday mornings.

Rooms
- All bed linen and towels are laundered by a professional laundry service.
- Blankets are changed between stays, as are tea and coffee trays, to ensure no cross-contamination between guests.
- We have removed all non-essential items from the room, such as cushions, for the time being.
- All in-room mugs and glasses are washed in the dishwasher/sterilised between stays.

Falling ill and cancellations
- If guests are forced to cancel due to Government-imposed restrictions or localised lockdowns, guests will not be financially liable and all deposits and balances will be returned to guests.
- If we are required to close the B&B due to Government-imposed restrictions, guests will not be financially liable and all deposits and balances will be returned to guests.
- Refunds will be offered up to 7 days prior to arrival. After this time, if you need to cancel due to ill health we will ask you to reschedule your stay for another time with your balance retained for the new booking. If we are able to re-let the room you will, of course, receive a refund for any nights we are able to resell. Please note: Reservations made through Booking.com may be subject to a non-refundable Booking.com commission.

We will constantly review all of our procedures and policies and amend them according to Government guidelines.